Head of Product Design, FreeAgent CRM
Employee #1. Designed the product from the ground up. Made the 2019 Gartner Leadership Quadrant for CRM Usability and User Recommendations; scoring higher than Salesforce, Oracle CRM, HubSpot CRM, and Zendesk Sell.
Senior User Experience Designer, ServiceNow
Sole designer for over 40 go-to-market applications in areas including HR, Customer Service, IT Service Management, Finance, GRC, and Project Portfolio Management, representing over $400M in annual revenue. Designed a sharing site that has over 115K downloads. Created and implemented a company-wide re-brand and style guide for the ServiceNow platform. Managed business relationships throughout the organization. Created organizational proposals, roadmaps, and timelines for user experience engagement within the company
Senior User Experience Developer/Designer, Oracle
Led ux / ui design efforts for go-to-market CRM desktop and tablet applications. Received 3 patents.
Co-founder, SkyRocket Agency
Directed full branding and marketing campaigns for small businesses and nonprofit organizations. Advise clients on branding and art direction for projects at various stages. Developed and designed a comprehensive web and print collateral presence for each client.
Education
Georgetown University, McDonough School of Business,
MA in Leadership
Westmont College, BA in Political Science
