Heather Weir Portfolio


DESKTOP APPLICATION



Visual Dispatch



The purpose of Visual Dispatch is for dispatch managers to assign a work orders to an individual IT support team member. The work orders and the IT support team members’ workload are displayed in a calendar based timeline. This allows the user to see when the work order was submitted and who is available to assign the work order to. When a dispatcher clicks on a work order, the team member view brings forward the best possible matches based on skill set, availability, and location.





Role: User Experience Design Lead

I flipped the original design from being team-centric to task-centric. This new model was much more effective in giving focus on assigning tasks rather than focusing on what team members needed tasks to complete. This is small but important change in the design. When a user selects a task, an algorithm assesses the best matches for that task. Only team members appear that are ideal to complete the selected task. It takes the thinking out of the hands of the dispatcher and allows the platform to provide business intelligence to create an easier experience for the user. Collaborated with executives, product management and development to redesign this existing tool from initial concept to wireframe to high fidelity to code to market.





Select a work order



Select a work order to view a list of potential team members who are best qualified to complete the selected task



Initial view



Work orders are listed in the top half of the screen. The dark line represents time it will take to complete the task. The lighter hatch lines show the timeframe of when the task can be assigned



View details and Assign



View work order details, where the task must be completed, and what team members are close by. Assign a team member from this view.



Drag and drop



Or drag and drop a work order to a specific team member.



Heather Weir Portfolio



Bozeman, MT